Time Issue in ticket request

[sokeada]

Is this a BUG REPORT or FEATURE REQUEST?:

• BUG
• FEATURE

What happened:
Time when submit and time when agent comment in ticket request is different from time-zone

What did you expect to happen:
Time should be display correctly with time-zone that have been set in time-zone setting

Environment:

• Trudesk Version: 1.1.8
• OS (e.g. from /etc/os-release): Ubuntu 16.04.7 LTS
• Node.JS Version: 12.18.3
• MongoDB Version: 3.6
• Is this hosted on cloud.trudesk.io: No

[polonel]

Did you restart the trudesk server after making the time zone change? This setting is applied during startup.

[sokeada]

I did restarted the server, bro. Before I start installing via script, my time zone has been changed to +7 Asia/Phnom_Penh already.

[polonel]

Enable Debug mode by setting NODE_ENV=development

When you boot up trudesk. In the server log, does it show the correct time zone?

8/25 12:07:42 [28968] - info:     .                              .o8                     oooo
8/25 12:07:42 [28968] - info:   .o8                             "888                     `888
8/25 12:07:42 [28968] - info: .o888oo oooo d8b oooo  oooo   .oooo888   .ooooo.   .oooo.o  888  oooo
8/25 12:07:42 [28968] - info:   888   `888""8P `888  `888  d88' `888  d88' `88b d88(  "8  888 .8P'
8/25 12:07:42 [28968] - info:   888    888      888   888  888   888  888ooo888 `"Y88b.   888888.
8/25 12:07:42 [28968] - info:   888 .  888      888   888  888   888  888    .o o.  )88b  888 `88b.
8/25 12:07:42 [28968] - info:   "888" d888b     `V88V"V8P' `Y8bod88P" `Y8bod8P' 8""888P' o888o o888o
8/25 12:07:42 [28968] - info: ==========================================================================
8/25 12:07:42 [28968] - info: trudesk v1.1.8 Copyright (C) 2014-2021 Chris Brame
8/25 12:07:42 [28968] - info:
8/25 12:07:42 [28968] - info: Running in: development
8/25 12:07:42 [28968] - info: Server Time: Wed Aug 25 2021 12:07:42 GMT-0400 (Eastern Daylight Time)
8/25 12:07:43 [28968] - info: Connected to MongoDB
8/25 12:07:45 [28968] - debug: Checking Default Settings...
8/25 12:07:45 [28968] - debug: MongoDB version 3.6 detected.
8/25 12:07:45 [28968] - debug: Timezone set to America/New_York
8/25 12:07:45 [28968] - debug: Registering Permissions...
8/25 12:07:45 [28968] - info: SocketServer Running
8/25 12:07:45 [28968] - debug: Building dynamic sass...
8/25 12:07:46 [28968] - info: TruDesk is now listening on port: 8118
8/25 12:07:46 [28968] - info: trudesk Ready

[sokeada]

thanks for your tip bro. By the way, I am new to nodejs, would you mind to point me out where I could enable the debug mode and which server log name I should check to get information like yours?

[polonel]

Run export NODE_ENV=development on your prompt. Then start/restart trduesk

If you used the installs script. you can get the logs via running pm2 logs trudesk

[sokeada]

thanks for pointing me out to the right location, bro. Here is the log, looks like the time zone is correct, I am using GMT +07 Asia/Phnom_Penh but in web interface shows differently.

[sokeada]

I tried to enable debug mode using your instruction but i still can't get debug mode as yours. :(

[polonel]

The quickest way is to stop trudesk with pm2.

Then run NODE_ENV=development && node app.js

[sokeada]

thanks for the tips once again, bro. here is the result.

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[f0regen]

This still needs a fix

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.